Managed IT Services | Dark Horse Systems
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Managed IT Services

Managed IT Services is the strategic practice of outsourcing day-to-day IT operational responsibilities with the purpose of improving business operations. A Managed Service provider, like Dark Horse Systems, assumes responsibility for managing, monitoring and troubleshooting your IT systems and environment on your behalf.

Dark Horse Systems is a fully equipped Managed Services Provider that offers one advantage above the rest – we place an emphasis on the ‘Services’ in ‘Managed Services’ and provide service levels higher than you would ever expect from an IT company.

Every business is unique, and every IT environment is also unique. Requirements, design and even budget are never the same, therefore our solutions are never the same. We are not a franchise and we do not work from a box.

DHS provides tailored attention and solutions to each and every business we are invited into. Hire us as your IT department.

You’re not just any client. We’re not just any Managed IT Services provider.



System maintenance and monitoring

Your IT infrastructure may play the most important role in ensuring your business’s productivity, so we will never stop monitoring your IT network. 24×7 observation of your systems and network gives us up-to-the-minute statistics on uptime and performance. With this information, DHS can keep your network up and running at peak efficiency and more effectively allocate support. In addition, long term trending reports will allow us to collaborate together to plan and budget for your future IT investments.

If critical thresholds are threatened or your server crashes, we know within moments and react within moments.

24hr support services

IT systems and networks continue to work long after everyone has gone home – which means that issues can arise during the wee hours. Furthermore, some IT activities, like upgrading systems, are best done out of office hours to minimise disruption.

Our team is always available to cater for 24 hour IT support when required by your organisation.

We’re here. Always.

Data and network security

Network breaches can be compared to having your property broken into. We understand the need to protect your data from both external and internal threats, after all we share that same need as well. DHS confidently manage your sensitive material through the use of state-of-the-art technology in network visibility and best practice industry standards, to give you peace of mind that your intellectual property is secure and accessible only to those authorised by you.

IaaS (Infrastructure as a Service)

Infrastructure as a Service (IaaS) is the outsourcing of customised computing resources such as servers, storage services and network equipment. As opposed to spending huge amounts of money on purchasing these items, such as a physical server, IaaS allows you to effectively ‘rent’ them out in a cloud environment.

These critical services can be delivered to your business based on a monthly operational expense. This allows you to forget about budgeting for large upfront costs for infrastructure that will inevitably become obsolete.

Dark Horse will assist you in determining the most appropriate memory, capacity, type of storage, backup requirements and operating system needed for your specific server requirements.

SaaS (Software as a Service)

Software as a Service (SaaS) is the hosting of software in the cloud and an alternative to outright purchase. Rather than install and house applications on-premise within your network, the SaaS model stores them offsite to reduce cost and management overheads. The applications are managed and maintained by experts on your behalf, taking responsibility for issues such as updates and up-time off your hands.

Should we advise this is the most suitable and effective option for your business, DHS will manage the migration of your existing system to SaaS. From commencement to completion, we endeavour to deliver this service with minimal disruption to your business.

With Saas you can enjoy consistency and uniformity across all users in your business. Furthermore, SaaS facilitates increased levels of collaboration within organisations with the inclusion of collaboration-friendly plug-ins.

Employing Software as a Service has the following benefits:

  • SaaS solutions include services such as antivirus, antispam and hosted offsite
  • No large, upfront capital outlay for subscriptions and installations
  • Allows for enhanced reporting of both antivirus and antispam statuses
  • Include backup operations, removing the human intervention element for offsite requirement

Data Backup

Used in conjunction with a robust disaster recovery solution, it can be said the backing up of data is the most critical aspect of any IT network solution. DHS can provide various offsite backup solutions, taking into account the complexity of your network and size of your budget.

Whether it be hosted offsite, virtual/cloud or rotational back up methods, DHS can ensure that your organisation’s backups are reliable, safe and secure.

DHS can create an up and running replica of your environment from one of Australia’s leading data centres to meet your needs in the event of a total site failure.